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Get instant help from our expert support team. Fast response times, comprehensive solutions, and dedicated assistance.

24/7
Support
<2h
Response Time
100%
Satisfaction
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Live Screen Sharing
Technical Experts
Priority Support
👨‍💻

Alex Chen

Technical Specialist

API Tracking
👩‍💼

Sarah Wilson

Support Lead

Setup Training
🧑‍💻

Marcus Lee

Senior Developer

Integration Custom

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Support Channels

Choose Your Support Channel

Multiple ways to get help from our expert support team

Fastest Response

Live Chat Support

Instant chat with our support agents. Get real-time answers to your questions.

Response Time < 5 minutes
Availability 24/7
Best For Quick questions & urgent issues
No agents are available
Recommended

Email Support

Detailed support via email with comprehensive solutions and attachments.

Response Time < 2 hours
Attachments Screenshots & files welcome
Best For Detailed issues & documentation

Screen Share Session

Live screen sharing with our technical experts for hands-on help.

Scheduling Book in advance
Duration 30-60 minutes
Best For Complex setup & training
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Send Us a Message

Fill out the form below and we'll get back to you ASAP

How can we help you today?

Please provide detailed information about your issue so we can assist you better. Attach screenshots if possible.

Pro Tip: Include your domain URL and tracking ID for faster resolution.
The more details you provide, the faster we can help!

Drop files here or click to upload

Screenshots, error logs, or any relevant files (Max 10MB each)

Your information is secure. We typically respond within 2 hours.

FAQs

Frequently Asked Questions

Quick answers to common questions

What are your support hours?

We provide 24/7 support through multiple channels:

  • Live Chat: Available 24/7 with immediate response
  • Email Support: 24/7 with response within 2 hours
  • Emergency Support: For critical issues affecting your business

How do I get help with tracking code installation?

We offer multiple ways to help with installation:

  1. Check our detailed installation guide
  2. Use Live Chat for immediate help
  3. Schedule a screen sharing session for hands-on assistance
  4. Email us with your specific setup details

Can you help with custom integration?

Yes! Our technical team can help with:

  • API integration and customization
  • Custom tracking implementation
  • CRM and marketing tool integration
  • Custom reporting and analytics setup

For complex custom work, we offer dedicated development support.

What information should I include when reporting an issue?

For faster resolution, please include:

  • Your domain URL and tracking ID
  • Steps to reproduce the issue
  • Error messages or screenshots
  • Browser and device information
  • What you've already tried
  • When the issue started

Do you offer phone support?

Phone support is available for Enterprise customers. For other plans, we offer:

  • Live Chat (fastest response)
  • Email Support (detailed responses)
  • Screen Sharing Sessions (visual help)
  • Video Calls (by appointment)

Enterprise customers can contact their dedicated account manager for phone support details.

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

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System Status

Service Status & Uptime

Real-time monitoring of all our services

All Systems Operational
Last updated: Just now
View Status History

Visitor Tracking API

Operational
Response Time 28ms
Uptime (30d) 99.99%

Dashboard Service

Operational
Response Time 42ms
Uptime (30d) 100%

Data Processing

Operational
Processing Time < 1s
Queue 0

Company Database

Operational
Accuracy Rate 95.2%
Updates Daily

Recent Incidents

May 15, 2026
API Latency Increase
Resolved
June 10, 2026
Database Maintenance
Completed
Ongoing
System Monitoring
Active

Ready to Get Help?

Our expert support team is standing by to assist you with any questions or issues.

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24/7
Support
<2h
Response Time
100%
Satisfaction